January 25, 2010

Update to Mango Customers

Orders placed in November and December are actively being processed as we continue to mop up old back orders while working on more recent ones. Orders from November and December that have not yet been sent are scheduled to ship over the next two to three weeks. If you are waiting for one of these, please do not email us. Every hour spent answering emails is an hour that we lose on order fulfillment. Thanks!

If you have not received an order placed before November 1, please DO send an email notifying us and we will respond promptly. The great majority of these have been sent and received, but there are a few weeks, especially from March, during which some orders apparently did not get processed.

Orders placed in January and February may take a maximum of 6 to 8 weeks for delivery, but we are working hard to shorten that time frame if possible. Starting in March, we expect to be shipping orders within 2 to 3 weeks, and after that our goal is to fulfill orders on a weekly basis.

IMPORTANT INFO RE. TRACKING NUMBERS:

The tracking number for your package will probably be sent to you a week or more prior to the actual day your package is mailed. The notification simply means that your mailing label has been printed and your order is being prepared. The mailing program does not allow us to specify the exact shipping date. Please see the Ordering page of the web site for further information.

NOTICE OF PRICE INCREASE

Please be advised that starting on February 1, 2010 there will be a 5 to 10% price increase on most items. This reflects increases in the prices we pay for goods and materials, as well as the cost of our new order fulfillment center in Florida.

Thank you very much. We appreciate your business and look forward to providing you with excellent products and fast, efficient service in 2010.